What
Make it your responsibility that the receiver have heard you correctly and understood you accurately.
Why
Prevent wrong assumptions and misunderstandings that could cause
us to make wrong decisions.
How
Make it your responsibility that the receiver understands what you are communicating.
- Make use of Send–Repeat–Confirm
- Make sure you both are using the same terminology
- Encourage the receiver to ask clarifying questions
Always let the receiver to ask one or two clarifying questions in all high-risk situations, when information is incomplete, and when the information is not clear.
